Refund policy

You get a full refund if you cancel within the salon's free cancellation window, or if the salon cancels your appointment.

If the salon could not perform your booked service or it was not delivered as described, and our support team cannot resolve it, we will offer a rebooking or a refund.

Late cancellations, no-shows, services that have already been completed and gift cards or wallet top-ups that have already been applied cannot be refunded.

Open a support ticket from your account or email us with your booking ID and a short description of the problem. Photos help us resolve things faster.

Approved refunds go back to the original payment method or your eSalon wallet. Card refunds usually take 5–10 business days to appear, depending on your bank.